F.A.Q's - Robotic Pool Cleaner Line
Q: How many models of the  Blue Line are there?
A: There are three residential models (Blue Pearl, Blue Diamond and Blue Diamond Remote control) and one commercial model (Blue Diamond Pro).

Q: How long does it take to clean the pool?
A: Blue Diamond and Blue Diamond Remote: About 1 hour;
Blue Pearl: About 3 hours;
Blue Diamond Pro: About 4 hours.

Q: How do I use it?
A: Just drop in the water, plug the transformer into an outlet and push a button to turn it on. It shuts off by itself and is completely independent.

Q: What does it remove?
A: Bacteria, pollen, dirt, sand, acorns, twigs, small and large leaves and even scrubs the water line dirt.

Q: How do I prevent the cable from tangling?
A: After every use, change the position of the handle opposite of what the current position is.

Q: Pumps water but does not move?
A: Check to see if propeller is damaged; remove debris from propeller; check if drive belts are worn

Q: Does the unit clean stairs?
A: Ultimately, the size of the stairs will determine if the unit can or cannot clean the stairs. (Example. If the unit is wider than the stairs, it is unlikely that it will be effective in cleaning the stairs.)

Q: How often should I have my unit serviced?
A: Usually when you notice the wear and tear items are worn. Drive belts, sleeve rollers, brushes, etc.

Q: How do I get service for a Blue Diamond Cleaner?
A: Call 800-298-8800, or click the box below: